Refund policy

Return & Refund Policy

Effective date: August 27, 2026

We want you to be happy with what you ordered. If something isn't right, here's exactly how returns work.

The short version

	Change of mind	Damaged, defective, or wrong item
Window	30 days from delivery	30 days from delivery
Reason required	No	Yes, tell us what's wrong
Return shipping	Free — we provide a prepaid label	Free — we provide a prepaid label
Condition	Unused, in original packaging	No condition — send it as it arrived
Outcome	Full refund of the purchase price	Replacement or full refund, your choice

30-day returns

You may return any item within 30 days of delivery for a full refund of the purchase price. You do not need to give us a reason.

To qualify for a change-of-mind return, the item must be unused and in its original packaging. You are welcome to open the box and inspect what you received — that is not "use." Items returned with signs of use, missing parts, or damage caused after delivery may receive a partial refund or be declined, and we will tell you before we make that decision.

Damaged, defective, or incorrect items

If your order arrives damaged, is defective, or isn't what you ordered, the condition requirements above do not apply. Email us at contact@plantiter.shop within 30 days of delivery with your order number and a photo of the item and packaging. We will send a prepaid return label and either replace the item or refund you in full — whichever you prefer.

How to start a return

Email contact@plantiter.shop with your order number and which items you're returning.
We email you a prepaid return shipping label within one business day. Download it, print it, and attach it to the package.
Drop the package off with the carrier shown on the label.
Once we receive and inspect the return, we issue your refund.

Refunds

Refunds are issued to the original payment method. We process refunds within 5 business days of receiving your return, and your bank or card issuer may take a few additional business days to post the credit to your account.

Original shipping was free, so there is nothing to refund on that side. Sales tax collected on the returned items is refunded in full.

Return shipping costs

Return shipping is free. We provide a prepaid label for every return, whether you changed your mind or the item arrived damaged. No restocking fees.

Exchanges

We don't process direct exchanges. Return the original item for a refund and place a new order for what you'd prefer — this is faster and means you're not waiting on our inventory to sync.

Items we can't accept

Returns requested more than 30 days after delivery
Change-of-mind returns of used items, or items missing original packaging
Items damaged by misuse, accident, or normal wear after delivery

Cancellations

If you need to cancel an order, email us as soon as possible. If it hasn't shipped yet, we cancel it and refund you in full. If it has already shipped, use the return process above.

Returns address

Plantiter 110 Creeks Edge Way Sacramento, CA 95823 United States

Please use the prepaid label we send you rather than shipping returns on your own account — we can't reimburse postage you buy yourself, and unlabeled packages are hard to match to an order.